Benefits and ROI

The return on investment on software is usually calculated using 2 different types of benefits:


  • Hard Benefits: Measurable increase in revenue, or cost savings, expected to be realized through the implementation of a policy, program, or project.
  • Soft Benefits: Do not provide direct increase in revenue, but can be long term assets for many organizations.

Hard Benefits (Table)

Soft Benefits (Table)

QMS software ROI in a typical GMP organization of 250 system users
Employee time savings

QMS software ROI - Employee time savings (Table)

Total yearly cost savings- productivity gain (estimate): 200 000$

ROI (over 3 years): approximately 100%

Additional cost drivers (not computed in ROI)

  • Cost of overtime (reactionary culture)
  • Cost of poor quality (lack of visibility on operations)
  • Cost of preparing for audits